Our Story
Founded in 2009, AirCare Japan began with a simple mission: to provide the most reliable, honest, and professional air conditioning services across Japan. What started as a small team of two technicians in Tokyo has grown into a trusted network of 47 certified professionals serving homes and businesses across major cities including Tokyo, Osaka, Kyoto, Nagoya, and beyond.
Today, we've completed over 8,000 successful repairs, installations, and maintenance projects, earning a 98% customer satisfaction rating. Our growth is built entirely on referrals and repeat customers — a testament to the quality of our work and our commitment to transparency.
Our Mission & Vision
Mission: To deliver exceptional air conditioning services through expert craftsmanship, transparent communication, and customer-first values. We believe every home and business deserves reliable cooling comfort and efficient energy management.
Vision: To be recognized as Japan's most trusted air conditioning specialist, known for reliability, expertise, and fair pricing. We aim to make professional HVAC services accessible and understandable to every customer.
Our Core Values
Integrity
We are honest about problems, upfront about costs, and transparent about what work is necessary. No hidden fees, no pressure tactics — just straightforward expertise.
Reliability
We arrive on schedule, complete work on time, and back every repair with a 90-day guarantee. You can count on us to follow through, every single time.
Excellence
Every technician is factory-trained and certified. We use quality parts, modern tools, and industry best practices. Excellence is not an option — it's our standard.
Our Certified Team
Our 47 technicians are the heart of AirCare Japan. Each team member is factory-trained and certified on Daikin, Mitsubishi, Panasonic, Fujitsu, Hitachi, and all major AC brands. We invest continuously in professional development, attending advanced courses and staying current with the latest HVAC technology.
Our technicians are not just skilled — they're genuinely passionate about solving problems and ensuring customer satisfaction. Every interaction reflects our commitment to professionalism, respect, and clear communication. We background-check and vet all staff, and every technician carries ID and arrives in clearly marked vehicles.
Our Milestones
Founded in Tokyo
AirCare Japan launches with 2 technicians and a commitment to honest, professional AC service.
Expanded to Kansai Region
Opened office in Osaka, now serving customers throughout Kyoto, Kobe, and surrounding areas.
1,000+ Successful Projects
Reached milestone of 1,000 completed repairs and installations, maintaining 97% customer satisfaction.
Further Expansion
Expanded to Nagoya and central Japan. Team grew to 30+ certified technicians across multiple cities.
5,000+ Projects Completed
Celebrated 5,000 successful projects and introduced online booking system for customer convenience.
8,000+ Projects, 98% Satisfaction
Today: 47 technicians, 98% customer satisfaction, and the most trusted AC service brand in Japan.
What We Can Do
✓ All Brands & Models
We service every major AC manufacturer — Daikin, Mitsubishi, Panasonic, Fujitsu, Hitachi, Toshiba, Sharp, Sanyo, and all imports.
✓ All Service Types
Repair, preventive maintenance, deep cleaning, installation, decommissioning, refrigerant charging, electrical work, and system upgrades.
✓ Residential to Industrial
Single-room split systems, multi-split installations, cassette units, ceiling-mounted commercial systems, and large-scale HVAC solutions.
✓ Emergency Response
24/7 emergency phone line. Same-day service available for urgent repairs across most service areas.
✓ Warranty & Guarantees
90-day workmanship guarantee on all repairs, extended warranties on installation, and full parts coverage.
✓ Transparent Pricing
Free on-site quotes, itemized invoices, no hidden fees, and flat-rate pricing options for routine services.
Why Customers Trust Us
Our reputation is built on results: we fix the problem right the first time, communicate clearly every step of the way, and treat your home and business with respect. Most of our new customers come from referrals and repeat bookings from satisfied clients.